Returns & Refunds
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards are Non-returnable.
If you are not satisfied with your purchase, please notify us and claims will be assessed and processed at the discretion of the Company.
To complete your return and refund, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.
If approved your refund will be processed, and a refund will be applied to your credit card or original method of payment, within 5 -7 days.
Late / Missing Funds
If you haven’t received your refund in 7 -10 days, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at agomez@elpaisamercadito.com
Sale Items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Return / Exchanges
We only replace / exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at agomez@elpaisamercadito.com for processing and approval. Then send your item to:
El Paisa Mercadito
1725 NW 1st St
Oklahoma City, OK 73106
If your item is not damaged, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.